Privacy Policy

At Trendapack, your privacy and online safety genuinely matter to us. To bring you great products, responsive support, and timely updates, we gather certain information when you visit our site. The notice below sets out what we collect, how we use it, and the choices you have over your information.

What this policy covers

This Privacy Policy explains how we collect, use, and (in limited cases) share your personal information, the steps we take to keep it secure, and the choices available to you. It applies to information gathered through this website. We aren't responsible for the privacy practices of any other site that links to us or that we link to.

Information we collect

We gather information in a few different ways, all aimed at giving you a smooth, relevant shopping experience:

• Registration and orders — to buy from us or use certain features, you may provide details such as your name, shipping and billing address, phone number, email, and payment details. We use these to process orders, communicate with you, and meet legal obligations.
• Email sign-ups — you can share your email to join our newsletter, get restock or new-product alerts, or enter occasional promotions, which are always voluntary.
• Product reviews — we ask for an email and location with reviews. Your email stays private; your location and anything else you choose to include may be visible to other shoppers.
• Log data — like most sites, our server automatically records details such as your IP address, referring URL, internet provider, and date/time stamp for security, order verification, and troubleshooting.

Cookies, analytics, and similar technology

Cookies are small text files your browser stores on your device. We use them to speed up navigation, remember your access, enable cart and checkout features, and understand how the site is used. Most browsers accept cookies by default, but you can refuse or remove them — though some parts of the site may then stop working. Our cookies cannot reach into your device to extract confidential data.

We use Google Analytics to measure site traffic and understand how visitors use our pages, which helps us improve the store. Google Analytics sets its own cookies and processes this data on our behalf; you can opt out using Google's browser add-on. We may also use web beacons (clear GIFs) and third-party advertising partners that set cookies to measure page visits and ad performance. Information collected this way isn't linked to data that personally identifies you.

How we use your information

We use your information to process and deliver orders, provide customer service, send order confirmations and service notices, and — where you've opted in — share newsletters and offers. We also use aggregated data to improve our site's content, layout, and marketing. You can unsubscribe from marketing emails at any time using the link in any email.

When we share information

We sell products, not personal information. We never sell, rent, or trade your data. We only share it in these limited situations:

• Service providers — we share what's needed for delivery and operations, for example your name, address, phone, and email with carriers such as Yunexpress, Hong Kong Post, and FedEx, and limited details with our payment service providers to process transactions securely.
• Legal reasons — if required by a court order, subpoena, or law, or to protect our legal rights or prevent fraud.
• Business transfers — if we're ever merged with, acquired by, or sell assets to another company, your information may transfer under this same policy.
• Aggregated data — non-identifying figures, like daily page visits, may be shared with partners such as advertisers.

How long we keep your data

We retain personal information only for as long as needed to fulfil your orders, provide support, meet legal and accounting obligations, and resolve disputes. When it's no longer required, we securely delete or anonymize it.

Your rights in the EU and UK (GDPR)

If you're in the European Economic Area or the UK, you have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent at any time. We process your data on the basis of fulfilling your order (contract), your consent (for marketing), and our legitimate interests in running the store. To exercise any of these rights, email us at service@trendapack.com.

You also have the right to lodge a complaint with your local data protection authority.

Your rights in the United States

Depending on your state (such as California, Colorado, or Virginia), you may have the right to know what personal information we hold, request its deletion or correction, and opt out of the "sale" or "sharing" of personal information for targeted advertising. Where technically possible, we aim to recognize opt-out preference signals such as Global Privacy Control (GPC). You can also exercise any of these rights at any time by contacting us at service@trendapack.com, and we'll process your request in line with applicable law.

How we protect your information

We use physical, electronic, and administrative safeguards to protect your data, including Secure Sockets Layer (SSL) encryption for all financial transactions, limited employee access on a need-to-know basis, and working only with service providers we believe secure their systems properly. That said, please remember no method of transmission or storage is ever completely secure, online or offline.

Your choices and corrections

On request, we'll correct or update your information, stop sending marketing emails, or close your account to prevent future purchases through it. You can update your details by logging into your account, or unsubscribe from emails using the link at the bottom of any message.

Children's privacy

We respect children's privacy and don't knowingly collect personal information from anyone under 13. By using the site you confirm you're either 18 or older, or using it with a parent's or guardian's supervision. If you're under 13, please don't submit any personal information to us.

Information collected offline

This policy mainly covers information collected online. We also protect details gathered offline, such as during phone calls about an order. We only ask for what's needed to help you, and store order-related information securely. Any offline collection will be handled consistently with the online practices described here.

Updates to this policy

We'll post any changes to this Privacy Policy on this page, so please check back from time to time. If you have any questions, get in touch through our contact page or at service@trendapack.com.

Governing law

All matters relating to personal data privacy are governed by Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486). You can read the ordinance here.

Affluence Stream International Company Limited
Luen Cheong Can Centre
Floor 13, Unit 8
8 Yip Wong Road
Tuen Mun, New Territories
Hong Kong


    Email: service@trendapack.com

    Phone: +852 9461 5168
    Working Hours: 9:00 - 18:00 HKT, Monday to Friday