Billing Policy
We want your time with Trendapack to feel clear and stress-free — especially when it comes to paying. This Billing Policy walks you through the payment methods we accept, how we present pricing, and how refunds work. Placing an order on our site means you agree to what's set out here.
How you can pay
To make checkout easy for shoppers around the world, we support a wide range of payment options:
- Visa
- Mastercard
- American Express
- Google Pay
- Apple Pay
How pricing is shown
We believe in keeping pricing upfront. Every cost tied to your purchase — the price of each item along with any shipping charges — is shown clearly before you head to checkout, so you always know exactly what you're paying for ahead of time.
Taxes
Because we operate out of Hong Kong, where no sales tax applies, we don't add any tax to your order. You also won't be hit with any tax or duty charges when your package arrives.
Your total at checkout
At the final checkout step, you'll see a single grand total covering everything in your purchase. That's the exact amount charged to your chosen payment method — no hidden fees or surprise charges appear afterward.
Refunds
We're confident in what we sell and want you to be genuinely happy with your order. Where you're entitled to a refund under our Return & Refund Policy, we send it back to the original payment method you used, keeping the process simple and secure.
Bear in mind that how quickly a refund lands in your account can vary depending on your bank or payment provider (typically it takes anywhere from 1 to 7 days), so we appreciate your patience while it clears.
Security
Protecting your personal and payment details is something we take seriously. Every transaction on our site runs through secure encryption technology, helping keep your information safe from unauthorized access.
Questions
If anything about this Billing Policy is unclear, or you run into a billing issue, please reach out to our customer service team at service@trendapack.com. We're glad to help and want your experience with Trendapack to be smooth and secure.
Affluence Stream International Company Limited
Luen Cheong Can Centre
Floor 13, Unit 8
8 Yip Wong Road
Tuen Mun, New Territories
Hong Kong
Email: service@trendapack.com
Phone: +852 9461 5168 Working Hours: 9:00 - 18:00 HKT, Monday to Friday
